If you need to cancel or reschedule an appointment, please contact Morter HealthCenter at 317-872-9300 at least 24 hours before your scheduled appointment time. If less than 24-hours notice is given, a $25 fee will be charged for the missed appointment.
Products
All product purchases are non-refundable.
If your product is defective or damaged in transit, we will gladly replace it at no extra charge within 30 days of the delivery date.
If you lose or damage a disc, you may request a replacement disc(s) for $5/disc + shipping ($10 Domestic - $18 Canada/Mexico - $20 International).
Email Info@DrSueMorter.com or call 877-I AM THE 1 to request a replacement.
Monthly Message MP3
If you subscribe to the Monthly Message MP3, you may cancel your subscription at any time after three months from the date of subscription by updating your PayPal recurring payment profile. No refunds will be issued once an automatic payment has cleared.
Individual issues of the Monthly Message MP3 are non-refundable.
Live Events
For live events, you
may cancel the transaction for a full refund by submitting written notice or
contacting our office at 877-I AM THE 1.Your notice must be e-mailed or postmarked no later than midnight of the
third business day from the date of your agreement/purchase.E-mail your cancellation notice to
Info@DrSueMorter.com. Or mail to:Dr. Sue Morter c/o Andrea Townley, 10439 Commerce Drive, Suite 140, CarmelIN46032.
If you are unable to attend, you may choose one of the
following options at least 14 days prior to the event:
• You may
have someone substitute for your participation in that program.*
• Convert
your enrollment (one-time only) to a non-refundable credit that you may apply
toward any Dr. Sue Morter independent event, product or service (excluding "Focused Care" 1-on-1 Treatment Intensives) up to one full
year from the original event date. *
* A $100 fee will apply (per participant).
Workshops and seminars are limited
attendance events. If you need to cancel or reschedule within 14 days of the
event, no refund, credit or substitution will be issued.
"Focused Care" 1-on-1 Treatment Intensives
A $500 non-refundable deposit is due upon sign-up to confirm the dates of your "Focused Care" Treatment Intensive. If you are unable to attend, you may utilize a one-time only transfer of the deposit to a future "Focused Care" Treatment Intensive at least 21 days prior to the first day of your original intensive. If you need to cancel or reschedule within 21 days of the first day of your original intensive, no refund, credit, or substitution will be issued.
